Here we will help you install the service you've chosen. If the guide you are looking for doesn't exist you can contact our support here.

Troubleshooting Procedure

Please follow the instructions below and contact us with the results.

  • With Anonine enabled

    Perform the following steps and take notes of your results/speeds:

    1. tracert 80.67.0.2 *
    2. Perform a speed test at http://speedtest.net (choose Stockholm, Sweden)
    3. Download the file http://ftp.portlane.net/100M and take note of your speed.
    4. Download the file http://speedtest.tele2.net/100MB.zip and take note of your speed.
    5. Your IP address and preferably also your ISP and location.
  • With Anonine disabled
    1. tracert 80.67.0.2 *
    2. Perform a speed test at http://speedtest.net (choose Stockholm, Sweden)
    3. Download the file http://ftp.portlane.net/100M and take note of your speed.
    4. Download the file http://speedtest.tele2.net/100MB.zip and take note of your speed.
    5. Your IP address and preferably also your ISP and location.
  • * A tracert is performed like this:
    1. Click the Start button -> Run
    2. Type
      cmd
      and click OK
    3. Type:
      tracert 80.67.0.2
      and press Enter.
    4. Do you have a router? Yes / No
    5. If you have a router it would be beneficial if you could try the above steps both with the router and without it.